How Clalit Closed Knowledge Gaps & Trained Healthcare Providers

Posted on
May 13, 2021
Billy Mike
from myQuest

Clalit is the world's 2nd largest healthcare provider, and the largest of Israel's four health service organizations. It has over 1,600 community clinics, 15 major hospitals, and hundreds of labs and offices.

In 2020, Clalit had to train hundreds of physiotherapists who were treating patients with respiratory conditions, including COVID-19, in just one year. 

The Problems

  • The training course was six days long and took place only in the training center. Physiotherapists had to participate in the training during their work hours, which interfered with the treatments they had to provide.
  • The pandemic and the physiotherapists’ physical distance from the training center made it difficult for them to attend the training and finish it successfully. 
  • Each training session was limited to 30 physiotherapists only. 
  • The training was not appealing and engaging enough. 
  • There is only one expert in the organization who is able to deliver the training, and his availability is limited. 
  • Clalit doesn’t have a learning management system and employees were not able to access the training content from home or on their mobile devices. 

The Solution

Clalit launched a digital training course with myQuest, which allowed them to:

  • Shorten the training from 48 frontal hours to 150 minutes of digital content + one day of practical training. 
  • Include a synchronous kickoff meeting on Zoom.
  • Deliver 20 training videos, each one of up to five minutes (100 minutes in total).
  • Pair each video with a task or a quiz to test participants’ understanding and improve learning effectiveness. 
  • Assign participants with a mentor who is available to give feedback after tasks are completed. 
  • Provide a digital 1:1 coaching space so participants can consult with their mentors and receive answers to questions that come up during the training. 
  • Include a learning community and allow participants to share knowledge and information that is relevant to the training. 
  • Identify knowledge gaps in real-time by receiving immediate feedback from the system.
  • Make learning accessible anytime, anywhere, on any device. 

Solution Benefits

  • Learners are able to learn in their free time and not during work hours.
  • Theoretical knowledge is delivered via mobile devices, and learners arrive prepared for the practical training day. 
  • Learners receive 360° support: From the moment of registration and until the training is completed, learners receive personal support from their mentor. A smart bot reaches out to the learners on behalf of their mentors whenever they need to complete a task. The bot includes information about the learner’s progress and achievements to make sure the message is as relevant and engaging as possible. 
  • The training program combines social learning aspects and allows learners to discuss, consult, and help one another.
  • Content is translated into microlearning modules which make it easier for learners to understand and absorb the information.
  • Learning is experiential and includes gamification, reminders, notifications, and a simple and user-friendly interface. 
  • Learners receive relevant information in real-time based on detected knowledge gaps via their mobile devices.

The Results 

  • 100% of the employees who participated in the training completed it successfully. 
  • Among those who completed the training, 70% continued to work in the field of respiratory physiotherapy. 
  • Satisfaction rate of 9.8 out of 10 (used to be 7.5 before using myQuest).
  • High ROI - Clalit saved more than $600,000 by switching to the myQuest platform. 
  • Proven learning effectiveness - The number of respiratory treatments provided by participants increased significantly after the training ended. 

The project Clalit launched with myQuest won second place (out of 30) in a digital innovation competition held in the Israeli Learning Technologies Conference.

Employees' Feedback

“An amazing platform powered by an innovative technology. Learning effectiveness has been super high!”
“The experience has been very convenient - I didn’t have to miss work and spend time on the road to attend the training. I was able to revisit the learning materials at any given moment.”
“I've never experienced a similar learning journey. A unique combination of frontal and digital learning” 

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