Create a real collaborative ecosystem in the flow of work and close knowledge gaps more quickly.
Whenever employees face a challenge at work, they can anonymously submit it to our bot in Microsoft Teams.
If the question was asked before, we will automatically direct the asker to its solution. If this question was asked for the first time, we will identify the right expert in the organization that is available and can help with the challenge and connect the two employees through Microsoft Teams to work on this together.
Managers receive reports and intelligence around employee's skill gaps and who the key employees are who help close these gaps.
Once a challenge is resolved, the expert who helped solve it receives positive recognition and is able to showcase their expertise and contribution to the organization. This encourages employees to help each other.
Translate knowledge sharing into business outcomes, which improves productivity. Watch your organization grow with its employees.
Get a flexible and scalable way for employees to support each other. The solution improves employee productivity, expertise, and performance.
Increase employee motivation and improve collaboration across the organization. This will strengthen relationships, creating stronger connections between employees and reduce turnover. Build a true learning culture that gives people the tools they need to succeed.
Everything is done in Microsoft Teams, no need to add a new tool or technology.
Existing solutions are verified and tracked in our system for employees with similar questions. If an existing solution is outdated, we connect the employee with an expert and update the knowledge base of the organization.
When facing a specific challenge during the sales process (like how to handle questions and objections from customers), salespeople just reach out for help via myQuest Connect and receive an answer from a more experienced colleague quickly.
myQuest Connect allows developers to share their technical expertise with their colleagues creating a collaborative development environment that boosts development time and quality.
When customer success reps are not sure how to answer a specific question, we connect them with an experienced colleague who can help. Our product also stores all solutions for frequently asked questions providing automatic answers to them.
When working remotely, field workers like technicians or physicians, don’t have proper access to get help in real-time. myQuest Connect allows field workers to get help in real-time by connecting them with an expert via their MS Teams phone app.
80% of the helpdesk tickets involve questions that have been asked many times in the past. myQuest Connect automatically suggests answers for frequently asked questions and only if a new question has been asked, it automatically opens a ticket for it in your help desk system.
Our solution allows new employees to shorten their time to productivity by providing them the information they need in real-time. With myQuest Connect new employees feel much more connected to the organization as they meet colleagues in various departments to get answers to their daily questions.
When employees have a question about training, we’ll find them a subject matter expert or another peer to help them. This is a great way to create a peer-to-peer learning environment and foster dynamic learning communities as part of each training session.
Many times employees have uncertainties about specific policies, and procedures that may lead to repetitive questions. myQuest Connect automatically provides answers to any of these HR-related questions by using our AI that can automatically find an answer for frequently asked questions.