Improve Knowledge Management & Productivity in the Flow of Work

myQuest Connect helps you increase employee productivity by creating flawless knowledge sharing across the organization.

Book a Demo

Connect Employees. Improve Business Outcomes.

Create a real collaborative ecosystem in the flow of work and close knowledge gaps more quickly.

How myQuest Connect Works

Submitting a Question

Whenever employees face a challenge at work, they can anonymously submit it to our bot in Microsoft Teams.

Find an Answer

If the question was asked before, we will automatically direct the asker to its solution. If this question was asked for the first time, we will identify the right expert in the organization that is available and can help with the challenge and connect the two employees through Microsoft Teams to work on this together.

Reports & Analytics

Managers receive reports and intelligence around employee's skill gaps and who the key employees are who help close these gaps.

Positive Recognition

Once a challenge is resolved, the expert who helped solve it receives positive recognition and is able to showcase their expertise and  contribution to the organization. This encourages employees to help each other.

Main Benefits of myQuest Connect

Improved Business Results

Translate knowledge sharing into business outcomes, which improves productivity. Watch your organization grow with its employees. 

Flexible & Scalable

Get a flexible and scalable way for employees to support each other. The solution improves employee productivity, expertise, and performance.

Motivation & Collaboration

Increase employee motivation and improve collaboration across the organization. This will strengthen relationships, creating stronger connections between employees and reduce turnover. Build a true learning culture that gives people the tools they need to succeed.

Full Integration With Microsoft Teams

Everything is done in Microsoft Teams, no need to add a new tool or technology.

Manage All Organizational Knowledge

Existing solutions are verified and tracked in our system for employees with similar questions. If an existing solution is outdated, we connect the employee with an expert and update the knowledge base of the organization.

How We Connect Employees

  • We build an initial employee skills map, which is based on the employees input and third-party integrations.
  • Based on employees’ skill scores, availability and workload, we decide who the best person is to answer each question.
  • Our AI algorithm continuously refines the skills map based on real feedback from employees.

Common Uses Cases

CLOSE MORE SALES

When facing a specific challenge during the sales process (like how to handle questions and objections from customers), salespeople just reach out for help via myQuest Connect and receive an answer from a more experienced colleague quickly.

IMPROVE R&D SPEED AND QUALITY

myQuest Connect allows developers to share their technical expertise with their colleagues creating a collaborative development environment that boosts development time and quality.

GIVE BETTER SUPPORT TO YOUR CUSTOMERS

When customer success reps are not sure how to answer a specific question, we connect them with an experienced colleague who can help. Our product also stores all solutions for frequently asked questions providing automatic answers to them.

SUPPORT REMOTE FIELD WORKERS

When working remotely, field workers like technicians or physicians, don’t have proper access to get help in real-time. myQuest Connect allows field workers to get help in real-time by connecting them with an expert via their MS Teams phone app.

REDUCE PRESSURE FROM HELP DESK

80% of the helpdesk tickets involve questions that have been asked many times in the past. myQuest Connect automatically suggests answers for frequently asked questions and only if a new question has been asked, it automatically opens a ticket for it in your help desk system.

IMPROVE NEW EMPLOYEE ONBOARDING

Our solution allows new employees to shorten their time to productivity by providing them the information they need in real-time. With myQuest Connect new employees feel much more connected to the organization as they meet colleagues in various departments to get answers to their daily questions.

CREATE PEER LEARNING IN YOUR TRAINING PROGRAMS

When employees have a question about training, we’ll find them a subject matter expert or another peer to help them. This is a great way to create a peer-to-peer learning environment and foster dynamic learning communities as part of each training session.

SUPPORT WITH HR PROCEDURES AND POLICIES

Many times employees have uncertainties about specific policies, and procedures that may lead to repetitive questions. myQuest Connect automatically provides answers to any of these HR-related questions by using our AI that can automatically find an answer for frequently asked questions.

Deliver Learning Effectively in the Flow of Work

Book a Demo

Scalable solution

With myQuest’s solution, you
can train hundreds, or even
thousands of employees at the
same time.

Full white label solution

Fully customized training platform
with your branding, colors, and
logo.

Long-lasting success

Using advanced habit-formation
tools, employees are able to easily
form new productive habits.

Engage trainees 24/7

Automatically engage and interact with employees, even while you're away.

Gamification

Use the power of games to motivate and incentivize employees towards success.

Mobile-first design

Intuitive and beautiful layout that
facilitates more effective
engagement.

Go global

Train teams and employees all over the world, no matter where they are.

Measure your impact

Analyze the results of your training in real time and measure effectiveness.

Train on-the-go

Allow employees to access the training anytime, anywhere.

CREATE Effective training programs

Easily build beautiful, high-converting sales pages. Choose your theme, insert your content, and allow your clients to purchase your Quests.