Capstone Leadership is a training and transformation company that works with healthcare organizations across the United States seeking to improve their overall performance. Through a comprehensive transformation process, Capstone Leadership guides organizations to achieve exceptional results in critical areas such as employee satisfaction, patient care, revenue, and more.
At the core of this transformation process is Capstone Leadership's focus on leadership training and process improvement. By working closely with key teams and leaders, Capstone Leadership helps healthcare organizations to develop and implement innovative processes and best practices that lead to measurable improvements in a range of key areas. These improvements can be seen in as little as 18-24 months, helping organizations achieve their desired outcomes and drive sustained success.
Prior to using myQuest, the company faced significant challenges in providing healthcare organizations in rural areas with the support and training they needed. These organizations were hard to reach and often located in remote areas, which made it costly and difficult for Capstone to provide them with the necessary resources. The pandemic made it even more challenging because they couldn't visit their facilities. As a result, Capstone had to rely on onsite, hands-on training and coaching, which was not only expensive but overwhelming for their clients, because they had to deliver a lot of information in a very short amount of time.
With myQuest, Capstone has been able to overcome these barriers and deliver their expertise and coaching right into the hands of the people who need it, even in remote areas. They can package and deliver their training and support through the platform, which allows them to drip out the resources and coaching that the teams need just in time. This approach is more manageable for their clients and enables them to work more efficiently, without overwhelming them with too much information at once.
By using myQuest, Capstone has been able to transform their consulting and coaching business, delivering training, coaching, action plans, and support in a way that nobody else in their industry is doing. The platform has been a game-changer for their business, making it possible for them to work with even the smallest and most remote healthcare organizations in the country. Creating a similar platform from scratch would have been time-consuming and expensive, making it unaffordable for the organizations they serve.
At Capstone, success is measured by the results their clients achieve. The company's goal is to assist small and rural hospitals in becoming top-ranking and award-winning healthcare providers in the country. Capstone has recently celebrated the success of several clients who have won national awards for quality, service, and employee experience, even during the pandemic. Capstone's clients have become top-ranked employers with happy and committed employees, and the company is proud to have played a role in their success.
Capstone Leadership tracks their clients' financial results, growth, patient and employee survey results, and quality results before and throughout the transformation process. Compared to the industry's reported 30% success rate, Capstone has a 100% success rate in helping their clients achieve transformation. Capstone's clients have moved from being in the bottom 17% of the country in terms of patient satisfaction to the top within 18-24 months. They have achieved remarkable results across multiple metrics, including safety, quality, patient satisfaction, growth, and a 4X revenue increase.
Capstone's approach has received recognition from industry experts who are amazed by their clients' success. The success of their clients is attributed to the content and delivery model provided by Capstone. The content and coaching model are all packaged on myQuest, making it easier for Capstone to deliver and scale their services. Since the release and beta testing of their scalable model, Capstone has helped 30 organizations complete transformation using myQuest.
Capstone is proud of the results they have achieved through their proven approach to transformation, and is now well-positioned to grow as a company with a scalable model that enables them to serve more clients at a better price point. With an industry that needs their services more than ever, Capstone is confident that they will continue to deliver results that exceed expectations.
See Capstone Leadership’s client results below: