How Suzy Lamplugh Trust Reduced Admin Burden and Support Requests by 95% with myQuest

About Suzy Lamplugh Trust

The Suzy Lamplugh Trust is a charity based in the United Kingdom, widely accepted as the leading authority in occupational personal safety, harassment and stalking. It is dedicated to reducing the risk of workplace violence and aggression, as well as a range of other unwanted and harmful behaviours through education, policy and campaigning work, and support services it offers. The Trust was set up nearly forty years ago following the disappearance of Suzy Lamplugh, a 25-year-old estate agent who went missing while at work and was never found.

How does Suzy Lamplugh Trust use myQuest?‍

The Trust uses myQuest to deliver several training courses to different groups. Their team creates and uploads their own modules, which include quizzes and custom content designed for specific clients. With built-in cohort management and reporting features, they can track participant progress, monitor completion rates, and keep clients informed. The platform has helped them deliver learning in a clear and flexible format that is easy for both learners and administrators to manage.

Prior to using myQuest‍

Before switching to myQuest, Suzy Lamplugh Trust experienced several difficulties with their previous learning platform:

• Frequent login issues; fix required clearing browser cache and cookies
• Learner complaints escalated to senior client stakeholders
• Support limited to slow ticket-only system from previous provider
• One-week onboarding felt overwhelming and hard to retain
• Course setup took multiple days and drained internal resources

Hesitations before choosing myQuest‍

The team’s biggest concern was the amount of administrative effort it would take to switch platforms and rebuild their existing content. They were also worried that onboarding with a new system might be just as time-consuming as it had been with their previous provider. Since they do not have a dedicated LMS administrator, they needed a platform that was simple to manage without requiring extra personnel or complex training.

Measurable Results from using myQuest‍

After implementing myQuest, Suzy Lamplugh Trust saw immediate and lasting improvements:

• 95–100% drop in access and registration issues
• Admin workload significantly reduced across all training
• Positive learner feedback improved reputation with clients
• New trainings launched in half a day instead of days
• One-hour onboarding replaced lengthy, intensive ramp-up
• Team now focuses more on growth and client success