CASE STUDY

HOW MYQUEST HELPED TACK & TMI BOOST 
ENGAGEMENT AND COMPLETION RATES

TACK & TMI help people and organizations thrive through their Learning and Development solutions. With over 110 years combined experience and expertise, they are the trusted global partner to some of the world’s leading organisations. 

The company offers HR related services, including: temporary and permanent staffing, advanced outsourcing, search and selection, outplacement and HR Consulting. They have formed a global network with more than 800 consultants, trainers, facilitators and instructional designers, each bringing unique expertise in TACK & TMI’s specialist learning and development focus areas.

Before myQuest, TACK & TMI were using several Learning Management Systems, which made the management of their training processes complicated and cumbersome. In addition, they felt like the systems they were using were too complex, and they had a hard time training their teams on how to use them. When it comes to learning outcomes, TACK & TMI said the LMSs they were using were mainly focused on giving learners content, rather than engaging them and making sure that the information is correctly applied. 

TACK & TMI wanted to:

  • Replace their several learning management systems with one central platform in order to increase ease of use and efficiency, save time, and share knowledge across the organization more easily. 
  • Allow trainees to access the training on any device, including their mobile phones, to make the training more accessible. 
  • Get a training solution that is truly scalable and can be used globally with all of their different teams and partners. 
  • Increase knowledge retention and engagement rates.
  • Get a system that is easy to set up and use, both for their teams and their learners.

How myQuest helped:

myQuest started working with TACK & TMI to help them centralize their learning processes. The first step was to set up their own branded training app and website and transfer their content and data from the different LMSs into the myQuest platform. 

myQuest collaborated with TACK & TMI to transform content into an actionable, micro-learning journey. Thanks to the action-based nature of the platform, TACK & TMI saw an increase in learning engagement, completion, and knowledge retention rates in just a few weeks. 

myQuest helped train TACK & TMI’s managers and partners on how to build training programs, manage them, and access user data and analytics. 

Early results suggest that the myQuest platform has indeed streamlined their processes and enabled trainers to achieve KPIs that were previously out of reach. Trainers managed to get their entire team up to speed with the platform in a single day (as opposed to weeks) and in the first two weeks, they received overwhelmingly positive feedback from clients on ease of use of the platform and engagement with it. 

TACK & TMI training is now available on demand because of the myQuest mobile app, and this has completely changed the learning experience for users. 

Lastly, the company is confident that with myQuest’s true scalability, they have chosen the right solution to drive the company forward and reach a bigger audience. 



Richard Mundon
Digital Innovation Specialist at TACK & TMI
"The user experience that myQuest offers, as well as the quality and simplicity of its interface, is what made us make the switch from our old LMS to the myQuest system."